China ► Malaysia (Air)
Please Note:
Shipping cost calculation method:
The general volumetric weight calculation = Length (cm) x Width (cm) x Height (cm) / 6000
The obtained number is [volume weight], and then compare it with [actual weight] whichever is larger, and take the larger one as the freight calculation.
Throwing weight is [Volumetric Weight] is greater than [Actual Weight]. It means that the dimensions weight of the package is larger than the actual weight.
Air freight from China to Malaysia enjoys a free throwing weight discount promo:
West Malaysia free throwing discount 20KG
East Malaysia free throwing discount 10KG
Examples of free-throwing weight in West Malaysia:
If the difference between [actual weight] and [volumetric weight] is within 20.0KG. It will be calculated without throwing, meaning the shipping fee will be calculated based on [actual weight].
For example:
Volumetric weight is 20KG, and the actual weight is 10KG.
The weight difference between the two is (20KG - 10KG) = 10KG, that is the difference is less than 20KG. So the shipping fee will be calculated based on the actual weight of 10KG.
If this condition is not met, the freight will be calculated according to [half-throwing weight].
Half-throwing weight calculation:
[Volumetric weight + actual weight] ÷ 2, the resulting number is used as the shipping fee for [Half-Throwing Weight].
For example:
Actual weight is 10KG, Volumetric weight is 30KG
The freight is calculated according to (10KG+30KG) ÷ 2 = 20KG, that is, the freight is calculated based on 20KG.
Shipping Notes:
• If the package size exceeds 70CM x 70CM or the single side size exceeds 140CM, an extra length surcharge of RM70/piece will be charged.
• For single piece weighing 40KG - 120KG, an additional overweight surcharge of RM60/piece will be charged.
• If a single package exceeds 68KG, it must be placed on a high-bottomed wooden pallet of at least 9CM.
• The GDEX channel is limited to one package per shipment. If the goods cannot be packed together, they will be divided into different shipment.
• The shipping processing day of the warehouse is from Monday to Friday. All shipment freight paid before 4:00 pm on the same day will be shipped out on the same day, except in special circumstances, they will be arranged to be shipped on the next working day. There are no shipments processing on Saturdays, Sundays and China holidays.
• Once the package leaves the warehouse, it cannot be returned or terminated in any way, only the recipient delivery address can be changed.
• If the package has not been sent out from the China warehouse, the fee for each changing of air channel or address is RM3.00; if the package has been sent out from the China warehouse, the fee for each change is RM30.
Prohibited Items:
Fireworks salute, retractable sticks, animals and plants, white powder, toy guns (model guns), high-pressure gas cylinders, alcohol and tobacco, electronic cigarettes, flammable liquids, arms weapons, currency, gemstones/gold jewelry, fresh meat, perishable products and all IATA restricted items, etc. For plants, please contact customer service to inquire about special channels.
Sensitive Items:
Items with magnetism and wires, lithium batteries, products with batteries, cosmetics, health care, skin care, food (non-fresh meat), snacks, instant noodles, liquids, electrical appliances, automotive electronic accessories, CDs, counterfeit/imitation brands, high-value products (Mobile phone or branded items, etc.), computer parts, powder, paste, etc.
• Shipping items with batteries used as normal air channels, the customers will be responsible for all consequences if the customs seizes them.
• The above goods are for reference only. If you are not sure whether they are sensitive goods, please confirm with customer service before submitting the shipment.
• Please confirm the channel when delivering the goods. If the sensitive goods rush to the normal goods channel, the cost and consequences will be borne by the sender.
• Once the sensitive goods are cleared as normal goods, the consequences of being detected may be converted back to the sensitive goods channel for that shipment, but there will be a reorder fee of RM10 once. Or maybe it was confiscated by customs.
• The shipping fee of the returned package will not be refunded, and a new shipping fee must be paid again for the shipment. As for confiscated packages, our company will not make any compensation, and the shipping fee will not be refunded.
Warehouse Notes:
• Each package will enjoy free storage service for up to 30 days. After the deadline, RM1/day (RM1 per 10kg) will be charged, and the maximum storage period is 45 days.
• If the package is not claimed after 45 day storage period, the package will be removed from the warehouse and no longer can be claimed.
• The processing fee for the package to be returned to the China seller is RM5.00/package + China local courier fee (depending on the delivery method / courier fee) Remarks: There is a photo of the courier receipt for the return.
• The weight, volumetric and number of boxes will be updated only after all packages arrive at the warehouse in China. The China warehouse will arrange the delivery only after the customer has to pay the freight.
• If there is a difference of 1cm between the volumetric of the goods received by the customer and the warehouse measurement, it is a normal gap. Because the goods will be squeezed by the goods during transportation, the shape deformation and volumetric calculation of the goods/boxes/packages will be slightly different.
• The calculation of the packing volumetric of the burlap bag will change due to the unfixed goods inside.
• Warehouse receipt only checks the outer carton/package. If there is no problem with the outer carton/package but the inner/inner box is damaged, our company will not be responsible for it. Merchants/sellers must pack the inner and outer boxes properly.
Special Statement:
• Our logistics company only accepts the goods on behalf of customers, and does not assume any legal responsibility for illegal goods and false declaration of goods.
• If you do not understand the shipping channel, please contact our customer service to understand before submitting the shipment.
• For fragile and crushable goods, please inform the seller to pack them to ensure firmness. If the goods are damaged or broken, the shipping company will not be responsible.
• When the goods arrive at the warehouse, the customer can pay an additional fee to strengthen the packaging at the warehouse.
Compensation Standard:
• If the package are lost, compensation shall be made according to the declared value of the actual loss, but the maximum compensation shall not exceed RMB600 per consignment or 3 times the freight, whichever is lower.
• For fragile and crushable goods, it is recommended to request paid inspection service and reinforced packaging before delivery. The transporter is not responsible for any broken or damaged items.
• Special statement: Our company only provides logistics services, and will not compensate for personal or business losses caused by customs inspections, weather factors, or any accidents that cause logistics delays.
Insurance Notes:
• Before submitting the shipment for valuables, it is recommended to contact customer service to purchase additional insurance.
• Insurance is not accepted once the goods leave the warehouse.
• The insurance fee is 3.5% of the declared price of the goods or a minimum premium of RM30.
• The maximum compensation for one ticket is RM10,000.
• The insurance only compensates for loss, not for package damage and customs confiscation.
• The insurance does not cover the damage of fragile and easily crushed goods. Customers need to pack them to ensure firmness.
• The invoice for the goods must be provided when purchasing insurance, which must be the same as the declared amount.
• If you do not purchase insurance after the report confirms that it is lost during transportation, you will only be compensated for a maximum amount of RM200 according to the airline's regulations.
• If a false declaration leads to customs detainment, the insurance clauses will be deemed invalid.
• The final interpretation right of insurance belongs to the BEESHIP website.
After-sales goods receipt problem:
• If there is a problem with the number of goods received, please indicate [how many cartons less] on the receipt DO form, note the plate number of the delivery lorry, and sign it back to the driver. Then take a photo of the signed DO within 24 hours and send it to our customer service, otherwise, our company will not accept it after the prime time.
• If the received goods carton box shows signs of cracking or being opened, please indicate it on the receipt DO form, note the plate number of the delivery lorry, and sign it back to the courier. Then take a picture of the box and make a record by yourself to check whether the goods are complete. If there are any missing goods, please send the box photo and signed DO within 24 hours to customer service, then we will verify with the delivery company. Otherwise, our company will not accept it after the prime time.
》》》》》》》》》》》》》》》》》》》》》》》》》
East Malaysia shipping notes:
Shipping Notes
• Only accept one carton per shipment.
• If the weight of a single piece exceeds 25KG, an overweight surcharge of RM200/piece will be charged.
• If a single package exceeds 68KG, it must be placed on a high-bottomed wooden pallet of at least 9CM.
• If one side exceeds 150CM, an extra length surcharge of RM200/piece will be charged.
Postcode Confirmation:
• Sabah Postcode: 88000-91309
• Sarawak postal code: 93000 -98300
• If the wrong postcode submitted by the customer leads to the wrong distribution and subsequent transshipment, a surcharge of RMB25/KG will be charged.
• Please check the delivery address and postcode before submitting the shipment.
Delivery surcharges in remote areas of East Malaysia:
• Labuan (Postcode: 87000-87033)
• LIMBAN / LAWAS (Postcode: 98700-98859)
• An additional delivery fee of RM25 per kg will be charged for the above remote areas.
If you have any questions, please contact customer service.
Whatsapp 0103110758