FAQ
Parcel Shipment Rules & Regulations
*1.Air Shipping Items total value less than USD100 @cannot more than 15KG/order are not required to pay tax.
*2. Value Declaration: Refer to parcel value filled in RMB amount by the customer，
our system will auto convert to USD. Value declaration exchange rate as USD 1.00 = ¥6.2。
*3. Air flight fare here include custom clearance but not include tax. However, it's almost zero percent chances been tax by custom，
if your shipment has been tax, can be settled by express company.
*4.Daigou Risk: If anything happen like damage and lost to your shipment on the way to the destination,we are not responsible for that. Bear in mind while receiving your parcel, make sure your items weight and quantity is correct then only sign on it.
*5.If there is any damage on your parcel,please check on the spot and inform the delivery man;
Must take picture and send to email：mybeeship@gmail.com
Or phone us.：010 3110 758（Immediately）. Once all the info in place, 「Beeship Logistic 蜂芸国际集运物流」will fight for the customer to ask for compensation of shipping company.
*6.Air Shipment Compensation: If parcel lost or missing, the shipping company will follow your declaration value or the most USD100 as compensation.
The compensation will be 3 times of shipment fee or good declaration value whichever is lowest as basic. Note：If it's highly valuable goods, please contact us for buying insurance.
*7.Sea freight Compensation: If parcel lost or missing, the shipping company will follow your declaration value or the most 3 times of your shipping fare as compensation.
The compensation will be 3 times of shipment fee or good declaration value whichever is lowest as basic. Note：If it's highly valuable goods, please contact us for buying insurance.
*8.Any issues cause by Taobao seller, we are not responsible for that. (Cheat,Color,Quality or Parcel Missing etc)
*8.If seller not honest,parcel missing half way, quality issue, send wrong good, color mistake etc. We are not responsible~
*9.If buyer received the parcel and discover the product is not the right one etc, we will help customer to request the seller to solve it.
*10.For customer who request for perfect and good quality, it's advisable while make order please choose QC service (Extra charge needed) whereby the warehouse staff will help to ensure your product in good quality when arrive in our warehouse.
*11.We would like to make sure customer can enjoy perfect buy for me service.
Make sure you understand the basic risk of buy for me service,for those items condition received by customer, we are not responsible for it. During festival, the shipment will be slow caused by custom clearance delay and big volume of shipment. We are not responsible for the delay.
*12.Parcel status show received but buyer claim that never receive it. Buyer have to trace where is their parel. Please understand that there is a risk in buy for me service, whereby goods might not arrive on time.
*13.Customer need to request seller pack the parcel in suitable way to avoid damage while shipping. Any damage on the goods received by warehouse, our company will not responsible for it but will help to get compensation from seller.
*14.If worry about goods condition, we do provide service like count goods, QC, take photos etc. Please contact customer service:mybeeship@gmail.com. If customer complaint that wrong product or product missing or send wrongly. We are not responsible for it.
*15.All the duration provided for Air and Sea shipping here, are not cover public holiday and festival,weather, custom clearance delay etc. We are not responsible for any delay causing loss by customer.
*16.Only for those product out of stock allow to refund, else once sold out non-refundable or exchangeable.
*17.If customer make order and choose our shipping service, it means customer accept all the rules and regulations above.
Bear in mind while using our shipping service, must understand all the flows,rules and consideration then only make order. Please wait patiently for your parcel to arrive. Thank You.
3. Our company is not responsible for any issues that may arise due to transactions with Taobao sellers. (For example, fraud, chromatic aberration, low quality, and late delivery.)
4. We will not be responsible for seller fraud, loss during transit, quality issues, incorrect versions of goods, or the wrong colour, among other things. (Alipay assurance)
5. If the buyer discovers that the seller sent the incorrect items after receiving them, we will not be responsible for that. But we will make every effort to resolve the situation with the Taobao seller.
6. It is recommended that individuals with stringent quality standards, perfectionists, select the warehouse inspection service before placing an order (additional service fees are required). Take into consideration the purchasing risk and the logistics process.
7. The buyer is shown the receipt, but the buyer has not received the package. Buyers must personally search for evidence of packages.
8. Purchasing agent carries various risks, and it may occasionally fail to arrive on time.
9. To prevent damage in shipment, the customer should ask for proper packaging from the seller. When the shipment arrives at our company, the contents have been damaged. Our company will not bear it but will make every effort to the seller to compensate it.
10. If you are concerned about the goods and require assistance ordering, inspecting, or photographing them, please contact customer service. After a buyer complains about receiving the incorrect version of the goods, the items being lost, or the goods being delivered incorrectly, our company will not be held liable.
11. All delivery dates are specified, except for festivals, holidays, weekend holidays, weather-related delays, and delays in customs processing. Our company will not be liable for delay compensation in the event of a delay.
12. If the goods are out of stock, the seller will only issue a refund, and all sold goods will not be returned or replaced.
13. By placing an order with us, the buyer agrees to these conditions.
* It is important to utilize the purchasing service to place an order after careful consideration and understanding of the process before submitting.
*Shipment Rule ！
Normal Goods & Sensitive Goods Differences：
Pirated product, liquid, beauty product, medicine, battery contains product, CD, DVD, powder and adultery products as sensitive goods.
*Air Shipment Prohibited Goods:
Dangerous goods, weapon, animal, currency, alcohol and all the international freight associate banning items.
*Weight Calculation:
If good weight is 1.2kg, we will charge 2kg as air freight fee.
According to air freight calculation, the air freight fee will use either actual weight or volumetric weight whichever is heavier. What is volumetric weight? It's based on height, width and length.
Sample 1：
Good Actual Weight：1 kg
Good Volumetric Weight：25cm x 20cm x 30cm
volumetric weight = (25 x 20 x 30)/6000
= 2.5 kg
If your goods actual weight is 1.5KG，receipt written 1.5KG， but if volumetric weight is 4.6KG，charges is based on 5KG。
Please beware of this! To avoid any arguement later!
Why volumetric weight calculation exist～
Firstly, give an example.
Due to air freight is using air plane, the flight storage only contains limited space one.
If most of us send items like toy and plastic items etc, it takes a lot of space. But the real actual weight is actually very light. That's why the air freight company set the rule for volumetric weight calculation.
*Weight Calculation:
If good weight is 1.2kg, we will charge 2kg as air freight fee.
According to air freight calculation, the air freight fee will use either actual weight or volumetric weight whichever is heavier. What is volumetric weight? It's based on height, width and length.
*Sample 1：
Good Actual Weight：1 kg
Good Volumetric Weight：25cm x 20cm x 30cm
volumetric weight = (25 x 20 x 30)/6000
= 2.5 kg
If your goods actual weight is 1.5KG，receipt written 1.5KG， but if volumetric weight is 4.6KG，charges is based on 5KG。
Please beware of this! To avoid any arguement later!
*Why volumetric weight calculation exist～
Firstly, give an example.
Due to air freight is using air plane, the flight storage only contains limited space one.
If most of us send items like toy and plastic items etc, it takes a lot of space. But the real actual weight is actually very light. That's why the air freight company set the rule for volumetric weight calculation.
液体，粉状物，电子产品，电池，名牌，仿牌 都属于敏感物品，需要敏感空运的。
不能普货空运但可以敏感空运的？
空运网络通过走其他管道来进行一些小量的敏感空运 ，不过到了中国重要日子如国庆日／新年海关就会严查而导致清关和运送缓慢，大部分敏感货有可能无法使用空运但顾客可以选择海运方式运送。
General Guideline
What do you want to buy? We can help you buy goods from any website in China, check the goods, and deliver them in one-stop service in 5 simple steps.
1. Select the product and submit the purchasing order
If you see the goods you need on the China shopping website, please login to beeship.my member centre and select "Buy For Me". You can paste the link address of the product you need to order in the search box and click the "Search" button. Select the product information according to the page's information, fill in your product requirements in the product remarks column, and then add it to the shopping cart. You can modify the "Purchase Quantity", select the product option, and fill in the "Commodity Remarks".
Tips:
- For products distinguished by colour and size, please be sure to indicate in the remarks to facilitate the direct processing of your order.
- For the merchant's redemption products, please confirm whether the merchant's redemption requirements are met when you order. Then, place the order after confirming that it is correct.
- We will contact you for some overweight products and the insufficient postage in the seller's product information. We will contact you to confirm your order again. Therefore, it is recommended that you pay attention to the status of your order after placing an order.
- For virtual items, we are currently unable to help you order.
2. Shopping Cart Checkout
Enter "My Shopping Cart", you can see the products you just submitted. Click "Checkout" and "Confirm order", after the payment is successful, we will immediately buy for you. If your account balance is insufficient, the system will prompt you to top up first.
3. Order for you
When we receive the order you submitted, we will contact the seller to check and confirm the order according to your requirements for the goods.
4. Goods arrive warehouse and submit for delivery
You can arrange the shipment method according to the weight of the goods, everything you want. In addition, we provide you with various shipping methods, you can choose according to your needs. The general shipping period of West Malaysia by air is 4 to 9 working days. In contrast, the sea shipping period is 16~24 working days, and the shipping period varies slightly in different countries warehouses.
5. Confirm receipt
After the goods are confirmed, fill in the delivery information when submitting the shipment. Please pay attention to the correctness of the information so that we can contact you in time. While waiting for the courier to deliver, you need to keep the phone active so that the courier can contact you in time. Finally, after you have successfully received the goods, please go to our website and click on the package "confirm receipt"!
订单状态
待处理：订单提交后的初始状态及等待采购人员处理。
处理中：订单确认及已分配到相应的采购人员及正在处理中。
在途中：商品等待进入Beeship Logistic 蜂芸国际集运物流仓库。
已到货：商品进入Beeship Logistic 蜂芸国际集运物流仓库，商品已完成验货.您可以提交运送了喔。
已邮寄：仓库已经发送包裹去目的地，等待客户收货。
无效订单：商品名称、价格与提交的不一致，商品没货，商品无图片或描述，虚拟商品、违禁商品等，均视为无效订单
运单状态
待处理：商品等待Beeship Logistic 蜂芸国际集运物流员工处理。
等待称重：商品等待Beeship Logistic 蜂芸国际集运物流员工称重。
等待付款：运单等待Beeship Logistic 蜂芸国际集运物流客户付款。
等待发货：商品等待Beeship Logistic 蜂芸国际集运物流员工发货。
已邮寄：商品已经邮寄去目的地，等待收货。
无效运单：对于问题商品，工作人员与会员.
*备注：当商家实际发货情况与会员提交的商品信息不符，比如：数量有误，需要与会员进一步确认才能进入Beeship Logistic 蜂芸国际集运物流仓库。问题描述等通过客服邮箱（mybeeship@gmail.com）提供给我们，客服专员会为您处理并尽快给您答复。
如何生成代运订单
当您在中国商家网站完成购物后，请在“我的订单>我要代运”处进行商品的提交。
1.将您在其他网站购买商品的详细填写到包裹资料输入框中，填写完毕后点击“保存和提交”按钮。您的包裹将会输入送货订单。
2.当填写商品包裹资料时，您必需填写数所需的资料如下。
■ * - 必须填写
■ 商品名称 - 必须填写包裹里所有的货品
■ 快递单号 - 每个包裹的快递单号必须是独一的
■ 商品数量 - 请填写每个包裹里商品的数量（*注：不是包裹的数量）。
■ 申报总价(￥)
■ 物流公司
填写后，就选择所要的商品然后按提交所有包裹资料键进入我的订单。订单已生成，客户在我的订单里头会看到所提交的订单。订单状态为在途中等待货运。
3.在"我的订单->商品订单"提交运送后，就会进入提交运单。顾客可以选择运送方式及所需的附加服务。当顾客确认提交后将会生成运单。
i. 系统会显示你所提交的商品资料，确认全部真确才进行下一步。
ii. 填写及确认你的收货地址。请在此选择你的运送区域。注意全部资料必须真确以免货物运送时出现差错。
iii. 选择你的运送区域后，你会显示不同的运送方式及费用。请在此选择你所要的运送方式。
iv. 接下来亲爱的客户可以选择所要的附加服务来减轻货物的重量和查验货。如有特殊说明请在此说明。当一却无误后,提交运单来结束提交过程。
4.运单已生成，客户在我的运单里头会看到所提交的运单。运单状态为待处理。
5.当订单状态为已到货后（包裹全部收到），运单状态会改为等待称重。这时就等待工作人员称重及提供重量。
6.当货物称重完毕后，运单状态改为等待付款。客户会被显示重量，运费和总运费。如果一却无误后，按"付款"键以支付费用。
7.提交运单结算前，系统会显示运单所有费用让顾客确认运单并结算。确认提交后，货物会自动安排运送到达你所设定的目的地。
8. 付费成功后，运单状态等待发货。
9.当运单状态为已邮寄时，你就可以追踪包裹行踪。货到的话就按确认收货来完成整个流程。
订单状态
在途中：商品等待进入Beeship Logistic 蜂芸国际集运物流仓库。
已到货：商品进入Beeship Logistic 蜂芸国际集运物流仓库，商品已完成验货.您可以提交运送了喔。
已邮寄：仓库已经发送包裹去目的地，等待客户收货。
无效订单：商品名称、价格与提交的不一致，商品没货，商品无图片或描述，虚拟商品、违禁商品等，均视为无效订单
运单状态
待处理：商品等待Beeship Logistic 蜂芸国际集运物流员工处理。
等待称重：商品等待Beeship Logistic 蜂芸国际集运物流员工称重。
等待付款：运单等待Beeship Logistic 蜂芸国际集运物流客户付款。
等待发货：商品等待Beeship Logistic 蜂芸国际集运物流员工发货。
已邮寄：商品已经邮寄去目的地，等待收货。
无效运单：对于问题商品，工作人员与会员.
*备注：当商家实际发货情况与会员提交的商品信息不符，比如：数量有误，需要与会员进一步确认才能进入Beeship Logistic 蜂芸国际集运物流仓库。问题描述等通过客服邮箱（mybeeship@gmail.com）提供给我们，客服专员会为您处理并尽快给您答复。
Account Management
Payment Instructions
After Sale Service
商品退/换流程
第一步：如果您是因为商品质量问题需要退换商品，请发电子邮件给代购客服申请退货。
第二步：代购客服收到您的申请后，将与国内销售商沟通。当确定他们接受退换时，代购客服将通过电子邮件与您联系，告知您退换的细节。
第三步：了解退货信细节后，请您将相关物品（商品+原始购买凭证+原包装+代购网发给您的退货审核结果邮件复印件），尽快寄还给代购。
请注意：
对于退货商品，请您务必在商家承诺退货的期限内寄还给代购。同时，因为国际退换需要相当的时间(通常都要等待一个月以上)，因此请您在退换过程中耐心等待，代购网也会及时通知您退换的进展情况。
代购网致力于消除您国际网络购物的一切后顾之忧。
为了保证您的购物方便和安全，您在购物的每一个过程都有相应的标准，包括退货和更换商品。
A. 发货错误、次品或货物被损
当您收到的商品发生上述问题时，请将商品及外包装一同拍照后，把数码照片和相关情况的描述发送到客服信箱：mybeeship@gmail.com。我们会为您处理后给出答复。
B. 商品出现质量问题
当您购买的商品在使用一段时间后出现质量问题，只要该商品还在质量保证期之内，且有原始购买凭证和商品质量保证卡，您可以委托我们与国内商家联系办理退/换货。
对于符合退/换条件的商品，Beeship Logistic 蜂芸国际集运物流代购系统网将负责运至国内商家，并将修好或更换的商品运回给您。因每个销售商/生产商都有其独特的处理商品质量问题的原则和方式(以商品质量保证卡中所注明的为准)，我们无法保证厂商能完全满足您的要求，但会尽力为您争取利益，让您满意。
我们提供此代理服务，不收取任何服务费，但您需承担商品的来回运费。我们保留拒绝为不符合质量保证条件的商品代理此服务的权利。
我们推荐的国内商家是值得信赖的，我们承诺30天内100%退换货(从发货日期至我们收到您的退货商品，以邮戳为准)。
发生以下任何情况，我们将不接受您要求退换的商品：
A. 商品被调换，原貌改变，或者零件丢失；
B. 被拆封的商品，比如软件包、CD、DVD、卡带等；
C. 没有原始购买凭证的商品。
特别提醒：在易趣、淘宝等诸如此类的网站需谨慎购物，因其存在较多不法商业行为，如有发生，我们则无法为您安排退换货事宜。